Empowering Women Professionals at HCL Business Services Group

HCL exclusive walk-in event for women professionals called "Empowering Women Professionals at HCL Business Services Group" for technical and non technical voice processes on Saturday 27 April,2013 in Noida from 10am to 4 pm.

Venue: HCL Technologies Ltd-Business Services,  A-22, sector-60, Noida-201301

Job Description:
1.Handle queries of US/UK-based customers over the phone.
2.Keep the average call handling time(AHT) under control.
3. Should be able to put in minimum login hours.
4. Meet SLA.


Designation: Techniacal Support Officer(TSO)/ Sr.TSO/ Customer Support Executive(CSE/ Sr.CSE.

Qualification: Graduate/Under Graduate, Drop-out women between 18-40 years of age, with excellent communication skills.

Technical Skills:
1.An understanding of ISP/Networking concepts for TSO (Technical Support Officer) position is a must.
2. Basic computer and desktop knowledge.

Soft Skills:
1. Strong written and verbal communication skills.
2. Good organizational and time-management skills.
3. Ability to take initiative in resolving customer issues.
4. Ability ti exihibit strong teamwork.
5. Effective problem solving skills.
6. Active and attentive listening capabilities.
7. Ability to use common courtesies.
8. Flexible to work in night shifts: 24*7*5 days working.

Compensation:Upto INR 20,000 per month+ Incentives+ Process Allowance.